Frequently Asked Questions
1. Do I have to use the repair shop my insurance company recommends?
No. In Ontario, it’s your legal right to choose where your vehicle is repaired. We work with all insurance providers to ensure your claim is handled smoothly.
Under the Ontario Insurance Act, insurance companies cannot force you to use a specific repair facility. While insurers may suggest or recommend shops within their preferred network, the final decision about where to have your vehicle repaired rests entirely with you. Insurance companies must respect your choice of repair facility, and they are still obligated to cover the costs of the repairs as per your policy agreement. This ensures that vehicle owners have the freedom to select a shop they trust to perform quality repairs, such as those offered by City Centre Collision.
Can I get an estimate before starting repairs?
Absolutely! We provide free, no-obligation estimates to assess the damage and outline the repair process
How long will the repairs take?
Repair times vary depending on the extent of the damage. We’ll provide you with a timeline during your estimate and keep you updated throughout the process.
Do you use OEM parts for repairs?
Yes, we prioritize using Original Equipment Manufacturer (OEM) parts to ensure your vehicle is restored to pre-accident condition.
Can you help with my insurance claim?
Yes, our team can assist you in navigating the claims process and communicating with your insurance company.
Do you offer paintless dent repair (PDR)?
Yes, we provide PDR services for minor dents and hail damage, saving time and preserving your vehicle’s original paint.
Is there a warranty on your repairs?
Yes, we stand behind our work with a warranty for all repairs performed at our shop.